Inclusive Culture Change Case Study

“As well as their knowledge, we value the different lenses they look through to understand our business and what will work best for us. The solutions are personal to us.”

Client, global hospitality chain

Approach

Initially, we ran a 2 day workshops with the global leadership team to define the vision and make a plan for change. This involved asking senior managers to reflect on the challenges and opportunities and consider how to integrate best practices. The workshop set in motion a process of goal-setting which would lead to a framework of action.

Critical for success was the redesign of jobs. In particular, management positions needed to accommodate more flexibility. We worked with the UK team to test alternative job designs. Using a collaborative design process, we considered options like compressed hours and job-splits. Then, we over-saw a pilot, ensuring learnings were made.

In an ongoing engagement with the business, we looked at the processes of hiring and promotion. We needed to identify the organisational and cultural barriers that were hindering progress. This involved working closely with HR and working through scenarios and personas to arrive at recruitment actions plans.

Working with this client has been a great partnership that saw us involved in different areas and levels to support vision and action.